Privacy Policy

Domaine de Bellecime ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website https://vineyard-bellecime.framer.website/ or use our services.

1. Information We Collect

Personal Information You Provide
Name, email address, and phone number when making reservations
Billing and payment information for purchases and reservations
Preferences and special requests for tastings, visits, or events
Communication history when you contact us
Automatically Collected Information
IP address, browser type, and device information
Pages visited, time spent on our site, and navigation path
Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use your personal data to:
Process reservations for tastings, tours, dinners, and events
Finalize wine purchases and arrange deliveries
Send booking confirmations and important information
Respond to your inquiries and provide customer support
Improve our website and services
Send marketing communications (with your consent)
Comply with our legal obligations

3. Legal Basis for Processing

In compliance with the GDPR, we process your data based on the following grounds:
Performance of contract: to honor reservations and purchases
Legitimate interests: to improve our services and communicate with you
Consent: for marketing communications and non-essential cookies
Legal obligations: to comply with tax, accounting, and other legal requirements

4. How We Share Your Information

We may share your information with:
Payment providers to securely process transactions
Booking systems to manage your visits
Delivery services for wine shipments
Marketing platforms (with your consent) for newsletters
Legal authorities when required by law
We do not sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:
Secure SSL encryption for data transmission
Access controls and authentication
Regular security assessments
Staff training on data protection
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

In accordance with GDPR and French data protection law, you have the right to:
Access the personal data we hold about you
Rectify inaccurate or incomplete information
Erase your data ("right to be forgotten")
Restrict the processing of your data
Object to processing for marketing purposes
Data portability to receive your data in a structured format
Withdraw your consent at any time for marketing communications
To exercise these rights, please contact us at contact@domainebellecime.fr.

7. Data Retention

We retain your personal data only for as long as necessary:
Reservation information: 3 years after your visit
Purchase records: 10 years for tax and accounting purposes
Marketing consent: until you unsubscribe or withdraw consent
Website statistics: 26 months

8. International Transfers

Your data is primarily stored and processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

9. Marketing Communications

With your consent, we may send you information about:
Special wine releases and exclusive vintages
Upcoming events and seasonal activities
Exclusive offers for our wine experiences
You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected information about a minor, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The "last updated" date at the top of the page indicates when changes were made. We encourage you to review this policy regularly.

12. Contact Us

For any questions regarding this privacy policy or to exercise your rights:
Data Controller:
Domaine de Bellecime
[Address]
[Postal Code] [City]
France
Email: contact@domaine-bellecime.com
Phone: [Phone Number]

If you are not satisfied with our response, you have the right to file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the French data protection authority, at www.cnil.fr.